FAQ

If you need help choosing the right mobility or independent living equipment for your lifestyle or someone you care for, you can talk to a Vital Living expert today in one of four convenient locations on the Mid North Coast.

PORT MACQUARIE                                  FORSTER
2/187 Lake Road,                                     2/6 Enterprise Ct,
Port Macquarie NSW 2444                         Forster NSW 2428

Contact (02) 6581 2400                            Contact 02) 6554 9444

TAREE                                                       KEMPSEY
94 Victoria St,                                           28 Belgrave St,
Taree NSW 2430                                        Kempsey NSW 2440

Contact (02) 6557 1918                             Contact (02) 6551 8081

Click here for directions.

Vital Living is proud to be a registered NDIS provider. Our wide range of mobility and independent living products can be fully funded by the Australian government for NDIS participants, in accordance to their care plan. Our Provider Number is 4050002838. We can supply equipment which may be available from your Assistive Technology or Consumables Budget and will always seek written approval from your Care Manager before processing any order on your behalf. If you would like to place an order, visit us instore or call us on 1300 917 630 so we can create a quote for to get the ball rolling. Vital Living can also work with

At Vital Living we offer full service support on all products that we sell. Our factory trained Service Technicians are here to help with all your servicing and repair needs. We are authorised warranty agents for key industry manufacturers and we can manage the jobs in our workshop or in your home – whatever suits you best.

No. We only sell brand new, reputable brands and quality goods - with a full Manufacturer’s Warranty.

Yes we do. At Vital Living we strive to supply our customers with the best quality products at the most competitive prices. If you’re not happy with your purchase, we’ll make it right – that’s our 100% customer satisfaction guarantee.

Yes, all of the products sold by Vital Living come with a full Manufacturer’s Warranty.

We sure do because we believe that you should be rewarded for making both the purchases you need to make and those that you want to make. To become a Vital Rewards member you can sign up in- store and online. Vital Reward members receive 250 reward points for every transaction they make as well as 1 reward point for every dollar spent in that transaction. Once you reach 5000 points, you are entitled to $100 off a Vital Living purchase – see more information here.

At Vital Living we have a large range of quality brands to meet your short- or long-term equipment hiring needs. Available equipment for hire covers all the necessities for living and moving with independence and comfort. Our hire range includes:

Hospital beds
Mattresses
Lift chairs
Scooters                                                                                                    Wheelchairs
Walkers
Crutches
Hoists                                                                                                    Height adjustable chairs
Power chairs
Bathroom equipment
And much more...

For the complete guide on our hire range, view our price guide or call our specialists on 1300 917 630.

Hire equipment is available for the Mid North Coast, with payment on a weekly or monthly basis. Hire fees must be paid for in advance at the time of pickup or upon delivery. You can speak with us about payment options to figure out the method that works best for you.

Pick up of hire equipment is available from our four showrooms in Port Macquarie, Taree, Kempsey or Forster. Alternatively, you can select home delivery to have our experienced staff set up the equipment on your behalf, however, fees apply and will vary depending on the equipment you choose to hire.

For the complete guide on our hire range, view our price guide or call our specialists on 1300 917 630.

Yes, of course! If you know what you are looking for, you can use the search function of the website, or browse by category, brand or condition and simply add products to your shopping cart and make payment when you checkout in your preferred manner.

We can ship the goods to you, or we also have a free click and collect service at any of our four showroom locations in Port Macquarie, Forster, Taree and Kempsey.

Vital Living utilises a range of delivery services to ensure we offer our customers the best service at the best possible price. Shipping costs will be calculated based on weight and shipped as soon as possible. If your goods are out of stock, we will notify you within 24 hours.

We also provide tracking details by email on the day that your order is dispatched. You will be able to track your order online with this information. As always if you have any questions about your delivery we invite you to contact our customer service team during business hours on 02) 6581 2400.

Free Click and Collect is also available from our Forster, Taree, Kempsey and Port Macquarie showrooms. 

Online, you can pay with Visa or MasterCard. You can also pay using PayPal and we are working on ZipPay, Google Pay, AfterPay and ApplePay to give you more choice and allow you to shop the way it suits you best. Alternatively you can place an order over the phone and provide credit card payment.

Orders will only be processed once the full payment has been made.

No you don’t need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future online purchases.

Orders placed on our website are usually processed on the same working day as the purchase, depending on the time of day that the order is made.

Once your order is in transit you will receive an email notification, with tracking details, to the email address used to place your order. If it’s the first time you have ordered with us, you might need to check your junk mail and spam folders. 

If we anticipate that there may be a delay on your order, you will be contacted by our customer service team as a matter of priority to discuss timelines.

• Call us toll free on 1300 917 630
• Email us to customerservice@vital.net.au
• Sign up for our monthly informational email, or
• Join our mailing list found on our homepage
• Watch and comment on our videos on YouTube
• Follow us on Facebook or Instagram

Vital Living will provide a refund or replacement as per the conditions stated in the Product Return Policy. All purchasers are entitled to have the goods repaired or replaced if the goods fail to meet acceptable quality.

Please email us on customerservice@vital.net.au or call 02 6581 2400 if you are not satisfied with your purchase for any reason so that we can resolve any issues where possible.

• Items must be returned within 14 days with the original receipt or proof of purchase.
• You must provide your name, address and phone number.
• You are responsible for any costs associated with returning the item to us. Initial freight charges will not be refunded.
• This returns policy does not apply to goods worn, used, damaged or modified after delivery or in an unsaleable condition. All goods must be returned in their original condition including the original packing where appropriate.